Shipping Policy

We take great care in packaging and shipping our live plants so they arrive healthy and ready to grow. Because plants are living products, a few things can vary depending on weather, shipping conditions, and the time of year.

Processing & Shipping

Orders are typically processed and shipped within 1-2 business days. 

Once your order has shipped, you will receive tracking information by email.

Please note that shipping times are estimates and are not guaranteed. Carrier delays, severe weather, holidays, and other circumstances outside our control may occasionally cause delays.

Weather & Seasonal Shipping

Live plants can be sensitive to extreme temperatures. During periods of very hot or cold weather, we may delay shipping your order until conditions are safer for the plant.

If your order is delayed due to weather, we will notify you when possible. Our priority is to give your plants the best chance of arriving healthy.

Customers are responsible for providing a safe delivery location and promptly bringing packages indoors when they arrive. We recommend avoiding delivery to locations where packages may be exposed to extreme heat, cold, direct sunlight, or freezing temperatures.

Packaging

We carefully package each plant to minimize movement and protect it during transit. However, some soil movement, broken leaves, or minor cosmetic damage can occasionally occur during shipping. This is normal for live shipped plants and does not necessarily affect the plant's health.

Upon Arrival

Please open your package as soon as possible after delivery and inspect your plants.

If your plant arrives damaged or appears unhealthy, please reach out using the "Contact Us" page (or by emailing optiflora@optimara.com) and include:

• Your order number
• Clear photos of the plant/issue
• A description of the issue

We will review the situation and work with you to find an appropriate solution.

Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for packages shipped to an incorrect or incomplete address provided by the customer.

If a package is returned to us because of an incorrect address or an unsuccessful delivery, additional shipping charges may apply to reship the order.

Delivery Issues & Lost Packages

Once an order has been handed over to the shipping carrier, delivery is the responsibility of the carrier. If tracking shows that your package has been delivered but you cannot locate it, please first check around your property and with neighbors or your building's management.

If your package is delayed, lost, or damaged in transit, please contact us and we will do our best to assist you in working with the carrier.

Our Goal

We want every plant to arrive safely and give you a great growing experience. If you have any questions or concerns about your shipment, please reach out to us — we're happy to help.